Does IBP automatically send review requests after every job?

Yes. When a job is marked complete in your CRM, IBP triggers a personalized SMS review request automatically. You don't have to remember to ask — the system does it every time, without you lifting a finger.

What if a customer was unhappy — will they still get a review request?

The system handles this with smart routing. If a customer signals dissatisfaction through the initial message or an internal rating, IBP redirects them to a private feedback form instead of Google. You hear about the problem first, before it becomes a public 1-star review you can't remove.

Which review platforms does IBP support?

Google is the primary focus — it drives the most local search traffic and Google Maps rankings for contractors. Facebook reviews are also monitored. Review requests link directly to your Google Business Profile for the highest conversion rate.

Do I have to respond to every review myself?

No. IBP's AI drafts a professional response to every review — good or bad — that you can approve or set to auto-publish. You stay responsive without spending 20 minutes between jobs crafting replies.

Is Reputation Management included in my IBP plan?

Yes — included in the Growth Engine ($597/mo) and above. Your review request sequences, smart routing, and AI responses are all configured during your onboarding call. No extra setup fees.

THE STAKES OF REPUTATION

Your Reputation Is Either
Winning Jobs or Losing Them.

In the modern trade industry, potential clients read your reviews long before they call. Take absolute control of your narrative online to ensure every search inquiry turns into a booked project.

View Pricing

The Cost of Inaction

The Contractor With More Reviews
Gets the Job. Every Time.

98%

of homeowners check online reviews before making a call.

94%

choose the contractor with a 4.5+ rating over a 4.0 competitor.

5-9%

increase in annual revenue for every 1-star improvement.

While you're grinding out 12-hour days on the job site, the guy across town with less experience is stealing your bids. Why? Because he has 142 reviews and you have 12. Homeowners don't know who does better work: they only know who has the better rating. If you're not actively managing your reputation, you are actively handing your revenue to the competition.

Reviews Are the Closest Thing to
Free Sales You'll Ever Get

Set up our proprietary system once, and it automatically texts and emails your customers for a review after every job. No manual follow-up required—just a steady stream of 5-star ratings that push your business to the top of local search. Our intelligent routing acts as a digital bouncer, making sure only the happy customers make it to Google, while the frustrated ones are sent directly to your team.

SEE THE DASHBOARD

Automated Review Requests

Fire off personalized SMS and email review invitations automatically the moment a job is marked complete in your CRM.

Negative Review Intercept

Catch unhappy customers before they post publicly. A low rating triggers a private feedback form routed directly to your internal management team.

AI Review Responses

Instantly draft personalized, SEO-optimized replies to every review to show you're engaged without spending hours typing.

Reputation Dashboard

Track your rating trajectory, review volume, and sentiment across Google, Facebook, and industry platforms from a single control center.

THE AUTOMATION ENGINE

Your Review Engine — Running 24/7

1

Job Close

Trigger activated instantly upon marking the job complete in your CRM.

2

Smart Delay

System waits for the optimal time window to maximize open rates and visibility.

3

SMS Request

Personalized text message sent with a frictionless 1-click review link.

4

Review Posted

Customer leaves a glowing 5-star review on Google or Facebook effortlessly.

5

AI Draft

Engine generates a custom, context-aware reply ready for your immediate approval.

REAL-WORLD TRADES ROI

What a Stronger Rating
Actually Does to Your Revenue

ELECTRICAL

+15% call volume for high-margin rewires
Win rate jumps from 40% to 65%
Average ticket size increases by $1,200

RESULT: +$144k/YR

PAINTING

Higher conversion on premium exteriors
Beat low-bid competitors on trust
Fill schedule 2 weeks further out

RESULT: +$85k/YR

ROOFING

Dominate local search during storm season
3x faster post-storm recovery bookings
Secure financing approvals easier

RESULT: +$210k/YR

At just $597/mo, recovering a single lost job pays for the entire year. The rest is pure profit.

SECURE YOUR REVENUE

INDUSTRY NICHES

Built for Every Trade That
Depends on Local Trust

Our reputation engine isn't generic. Choose your trade below to see exactly how we automate reviews, intercept unhappy customers, and dominate your local search rankings.

NO SURPRISES

Common Questions

We understand that your online reputation is your most valuable asset. Here is exactly how our automated system protects it while seamlessly integrating into your daily operations.

How does the system handle negative feedback?

Negative ratings trigger an internal feedback form instead of a public review link. This gives you the opportunity to address the concern directly with the customer and make it right before it ever affects your online reputation.

Will this integrate with my current CRM or dispatch software?

Yes. Our automation connects seamlessly with most major field service, dispatch, and CRM platforms. Review requests are triggered automatically in the background the moment a job is marked complete in your system.

Do I need technical skills to set up the automation?

Not at all. Our team handles the initial integration and workflow setup for you. Once it is running, the process is completely hands-off for your field technicians and office staff.

Is there a risk of spamming my customers?

Our logic includes built-in safeguards. We cap the frequency of outreach and ensure customers who have recently been asked for a review aren't overwhelmed, maintaining a professional and respectful touchpoint.

Can I manually approve reviews before they go live?

While our gateway intercepts low ratings, platforms like Google do not allow pre-approval of actual public reviews. However, you will receive real-time alerts for any feedback so you can respond immediately and professionally.

STATUS QUO CHALLENGE

Your Competitor Is Collecting Reviews.
Are You?

While you're waiting, they're winning local searches. Stop losing high-value jobs to businesses with worse service but better online visibility. The time to dominate your market is right now.